30-day money-back guarantee
If you are not satisfied with your purchase you can request a full refund within 30 days of your order date. This applies to all credit packages.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund:
- Visit paddle.net and look up your order using the email you used at checkout, or
- Contact us through the in-app support channel and we will help arrange the refund with Paddle.
Once approved, refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.
Credits already used
If you have used some of the credits from a purchase, we will consider partial refunds proportionate to unused credits at our discretion, in line with Paddle's refund handling.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle's full refund policy is available at paddle.com/legal/refund-policy.